Dispute resolution | 22 April 2026
Managing high-stakes infrastructure disputes: a practical playbook for project teams
When disputes escalate in public infrastructure projects, the focus shifts from prevention to control – ensuring that the project continues to progress despite conflict. This article is the third part of our three-part series on navigating disputes in infrastructure projects.
The first article, Why disputes happen in public infrastructure projects (and how to prevent them), explored the root causes and preventive strategies, while the second, Dispute resolution in construction projects: adjudication, mediation & arbitration explained, outlined methods for resolving conflicts effectively.
In this final installment, we provide a practical playbook for managing high-stakes disputes, including business continuity measures, forensic delay analysis, stakeholder coordination and strategic arbitration planning.
Prioritising business continuity
The first priority in any major dispute is maintaining progress.
Where possible:
- Separate disputed and non-disputed work
- Avoid full project shutdown
- Keep delivery moving.
Stopping work entirely often increases both cost and risk.
Building a dispute response strategy
A coordinated response is essential.
This includes:
- Establishing a dedicated dispute response team
- Aligning legal and commercial strategy
- Controlling communication to avoid inconsistencies.
A fragmented response often weakens your position.
The practical playbook
Issue formal notices early
Contracts often require strict timelines for notices. Missing these deadlines can result in loss of entitlement.
Conduct joint fact-finding
Early collaboration to establish facts can significantly reduce the scope of disputes and avoid entrenched positions.
Preserve and organise evidence
Well-structured records strengthen your position and reduce preparation time during formal proceedings.
Propose settlement windows
Creating structured opportunities for settlement can resolve disputes before costs escalate further.
Record agreements properly
All settlements should be documented clearly to ensure enforceability and prevent future disputes.
Forensic delay analysis
Understanding the true cause of delays is critical.
Forensic delay analysis uses project data to:
- Identify responsibility
- Assess impact
- Support claims with evidence.
This removes subjectivity and strengthens decision-making.
Managing stakeholders, funders and risk
High-value disputes require senior-level involvement.
- Engage key stakeholders early
- Keep funders and insurers informed
- Consider interim relief where necessary
Failure to manage these relationships can introduce additional risk.
Telecom and infrastructure risk
Modern infrastructure relies heavily on digital systems.
Disputes often arise from:
- Poorly defined connectivity requirements
- Delays in telecom integration
- Misalignment between physical and digital delivery.
Ensuring clear obligations and timelines can prevent significant disruption.
When arbitration becomes necessary
Some disputes cannot be resolved through negotiation or adjudication.
In these cases, arbitration provides a formal route to resolution.
However, it should be approached strategically due to:
- Cost
- Duration
- Complexity.
Preparation is key, particularly in relation to evidence and expert input.
Closing thought
High-stakes disputes require more than legal expertise; they require strategic control.
Projects that succeed are those that manage disputes proactively, maintain progress and protect commercial outcomes.
If your project is facing delays, rising costs or contractual disputes, taking control early is critical.
👉 Contact Novus Resolve today to get expert support and protect your project’s outcome.
